Effective Date: 29/07/2025
At HealthBridge, we are committed to protecting your privacy and handling your personal data transparently, respectfully, and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
HealthBridge is a UK-based provider of independent occupational health services. We process personal data in order to provide assessments and clinical advice to individuals and organisations relating to health and work.
Data Controller: HealthBridge Ltd
Email: contact@healthbridge.org.uk
Registered in England and Wales
2. What Information We Collect
We may collect and process the following types of personal information:
-Personal Identifiers: Name, date of birth, contact details, NHS number
-Health Information: Medical history, current health conditions, medications, reports from treating clinicians
-Employment Information: Role, employer name, duties, workplace adjustments requested
-Technical Data: IP address, browser type, device identifiers when using our website
3. How We Collect Information
We collect personal data from:
-Referral forms completed by you or your employer
-Consent forms
-Direct consultations and correspondence
-Medical records (with your explicit consent)
-Website usage via cookies and analytics tools
4. Lawful Basis for Processing
We process your data under one or more of the following legal bases:
-Consent: You have given clear permission for us to process your information.
-Legal Obligation: We may be required to retain records or share information under UK law.
-Legitimate Interests: We process data in order to provide occupational health services to you or your employer, balanced with your rights and interests.
-Provision of Healthcare: Processing special category data (e.g. health records) where necessary for advice.
5. How We Use Your Data
Your data is used to:
-Assess your fitness for work
-Provide occupational health advice to you and/or your employer
-Produce reports and recommendations
-Communicate with you and your referring organisation
-Fulfil regulatory or legal obligations
We do not use your data for marketing purposes and do not sell or share your data with third parties for commercial use.
6. Data Sharing
We may share your data with:
-Your employer or referring organisation (only with your explicit consent)
-Other healthcare providers (if clinically relevant and with your permission)
-Regulators, insurers, or legal authorities when required by law
All data sharing is carried out securely and only when necessary.
7. How We Store Your Data
-Your data is stored securely using encrypted, GDPR-compliant systems.
-Records are retained in line with UK medical record retention guidelines.
-Only authorised personnel have access to your information.
8. Your Rights
You have the following rights regarding your personal data:
-Right to access your data
-Right to request correction
-Right to request erasure (in certain circumstances)
-Right to object to or restrict processing
-Right to data portability
-Right to withdraw consent at any time
To exercise your rights, contact: contact@healthbridge.org.uk
9. Cookies
Our website uses cookies to:
-Improve site functionality
-Understand user behaviour through anonymised analytics
-Maintain security and accessibility
You can control or delete cookies through your browser settings. By using our website, you consent to the use of cookies in accordance with this policy.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in legislation or our services. The latest version will always be available on our website.
11. Contact Us
If you have any concerns about how we handle your personal data, you can contact us at contact@healthbridge.org.uk
If you are not satisfied, you can also contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.