Please reach us at contact@healthbridge.org.uk if you cannot find an answer to your question.
HealthBridge is led by Dr James Stanley, a UK-registered GP, providing occupational health assessments and advice. The service is supported by trusted affiliates who can provide specialist input when required, including areas such as mental health, musculoskeletal support, and other employee wellbeing services.
You can usually book a remote consultation 3–5 working days after your referral has been received. We aim to provide timely access while ensuring the assessment is fully prepared.
Reports are typically delivered within 24–72 hours after the consultation. For urgent cases, our priority service can deliver reports within 24 hours.
Yes. HealthBridge allows employees to self-refer directly for advice and assessments. We aim to make the process simple, confidential, and fast, while keeping HR teams informed when appropriate.
Payments are requested after booking to secure your consultation. Once your appointment is confirmed, a secure Stripe link will be sent for payment, which is expected prior to the consultation.
Refund policy: Full refund if HealthBridge cancels the appointment. No charge for technical issues outside your control. Refunds are not provided if no cancellation is received within 24 hours of the scheduled consultation.
No, we do not routinely request GP records, as this can cause delays and rarely adds essential value.
Instead, we use information you provide during the assessment, supported by any documents you choose to share.
If further medical information is needed for complex cases, we will discuss this with you first and obtain your explicit consent before contacting your GP or any third party.
No. HealthBridge is entirely remote, allowing fast, flexible, and cost-effective assessments via secure video or telephone. This allows us to serve clients nationwide, quickly and efficiently.
No, we do not provide assessments for safety-critical roles.
These roles, such as work at height, operating heavy machinery, or driving, carry higher risks and require face-to-face evaluations by trained clinicians with full access to occupational health resources.
For safety-critical assessments, we recommend using an in-person occupational health provider in line with FOM guidance.
Yes. All reports are prepared by a UK-registered GP in line with GMC guidance, employment law, and equality legislation. They are clear, professional, and structured to support informed workplace decisions.
Yes. All consultations are confidential, conducted under GDPR and medical ethics. Reports are only shared with the employee’s consent.
All medical information is stored securely on GDPR-compliant systems. Access is limited to clinicians involved in your case. We do not share your data without your explicit consent, except where legally required. We follow UK data protection law and the Caldecott principles for healthcare records.
Your records are securely archived following NHS guidelines, usually for 10 years or longer if legally required. After this period, they are permanently deleted unless you request otherwise.
Yes. HealthBridge is fully insured with indemnity cover appropriate for occupational health and private medical services through the Medical Protection Society.